Complaints

If you are not happy with the response you have received from us through our standard contact channels, you can make a formal complaint by writing to us at the address below.

Please ensure you include details of your previous contact with us, including any support ticket numbers where relevant, along with a full postal address and telephone number that we should use to contact you regarding this complaint.

Complaint Escalations
Public Internet, Ltd
270-272 Woodstock Road
OXFORD
OX2 7NW
United Kingdom

We will acknowledge your complaint within 3 working days of receipt and aim to resolve your issue within 10 working days. Some complex issues may take longer to investigate, in this case we'll respond within 10 working days with an estimate of how long it will take us to answer your complaint fully.